1. What can I do to increase the security of my account?
2. When can I get real-time quotes and how much will they cost?
3. Can I trade bonds?
4. Do you offer mutual funds?
5. How long does it take to complete a normal order?
6. Where are the proceeds from stock transactions deposited and how are those funds accessed?
7. What do I do if I cannot get to my computer to place a trade?
8. What is IVR?
9. Do I have to fill an application to receive real time data?
10. How is this different from dealing with a broker?
11. Do I have to trade on a regular basis to keep my account activated?
12. Who is a broker?
13. Who is an investor?
14. Why are the market rates displaying incorrectly on the website?
15. How do I find rates for a particular scrip?

The best way to safeguard your account is to never reveal your password to anyone. You should not write it down where anyone can find it or possibly figure out what it is. When choosing your password, be sure that you do not use words that can be found in a dictionary, or numbers in a series.

All of the data on our system utilize real-time information. This is a base feature and critical for the active investor. Once you setup an account with AKD Trade, you have access to real-time quotes for free of charge.

No, at this time our efforts are focused on providing the best real-time equity internet trading service possible.

No. We do not offer mutual funds.

Under 'normal conditions' orders are completed and confirmed within a few seconds but it is important to understand that the time to complete an order will vary depending upon market conditions, type of order being placed, order size etc.

All proceeds will remain in your account until you request a cash withdrawal. All cash withdrawals are requested through your AKD Trade account.

You can call us on 111-253-253, where our call center agents would be more then happy to assist you. Please note that you will need to enter your account number and pin code in our IVR system if you are calling us to place an order.

An IVR is an automated system that is plugged into computer telephony systems and is activated when a customer calls AKD Trade.

IVRs consist of a series of voice recordings through which a wide range of services can be offered. These services are presented to the caller as a series of options. The caller can make his/her choice by entering digits via a touch-tone phone.

These recordings are comprehensive and can guide a caller through an entire call. The caller, of course, has the option to speak to an AKD Trade Officer at any point during the call.

No. This service is available to all our customers.

When using AKD Trade Software you are in total control of your transaction. You can view real-time market activity. A single keystroke or click of a mouse executes a buy or sell order. Also when the order has been completed you will receive instant confirmation of your trade via email.

No, it’s completely up to you how often you would want to trade.

An individual in the business of facilitating stock trades for a client at the stock Exchange. Brokers usually charge a fee or receive a commission for their services.

A person whose principal concern in the purchase of a security is the minimizing of risk, compared to the speculator who is prepared to accept calculated risk in the hope of making better-than-average profits, or the "gambler" who is prepared to take even greater risks. More generally it refers to people who invest money in investment products.

The market rates window operates as a java applet. Please make sure you have a java enabled Windows Explorer or Netscape Navigator. To install java software, please contact your system vendor/service provider, or if you are experienced in installation of software, purchase a software CD in this respect.

Please check your Internet connection, pc operating system and software for errors before contacting us. If troubleshooting errors is not possible by you, please contact our customer services division at 111-253-253 or send us an email at info@akdtrade.com.

To find out the rates of a scrip besides using the market watch applet, clients can enter abbreviations of the company in question in the "Get Quote" dialogue box in the power trader window.